Returns policy

You may cancel your order without having to give a reason for up to 7 days after the date upon which you ordered the Goods. Goods that you do not wish to keep must be returned to us within 14 days of receipt in the condition in which they were received, together with a covering letter (detailing your order number, date of order, the delivery address and your contact details) and the original delivery note to enable us to process your request promptly. Once we have received the Goods, we will credit the payment card that you used for payment or, if you prefer, replace the Goods with alternative goods.

You are not entitled to cancel orders for Goods that have been personalised or which have been used or damaged after delivery (except where the Goods are defective, excluding wear and tear or wilful damage or negligence of anyone other than us, our contractors or agents). We will not be responsible for returned Goods that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the Goods returned to us are not damaged in transit and if appropriate arrange suitable insurance.

Please note that in the case of:

  • Non-defective Goods, you will be responsible in full for the cost of safe delivery back to us;
  • Defective Goods (excluding wear and tear or wilful damage or negligence of anyone other than us, our contractors or agents), the reasonable costs of safe delivery back to us will be refunded to you in full.

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I. B. J. S. Fond

logologologologo